--- title: "Reducing Errors in Parts Ordering: Interactive Schematic Tool | Envalo" description: "Reducing Errors in Parts Ordering: Interactive Schematic Tool | Envalo" --- [Skip to main content](https://envalo.com/customers/reducing-errors-in-parts-ordering-interactive-schematic-tool#main-content) [![Envalo](https://envalo.com/hs-fs/hubfs/sr-envalo/images/Envalo.png?width=96&height=32&name=Envalo.png) ![Envalo](https://envalo.com/hs-fs/hubfs/sr-envalo/images/Envalo.png?width=96&height=32&name=Envalo.png) ![Envalo](https://envalo.com/hs-fs/hubfs/sr-envalo/images/Envalo.png?width=96&height=32&name=Envalo.png) ![Envalo](https://envalo.com/hs-fs/hubfs/sr-envalo/images/Envalo.png?width=96&height=32&name=Envalo.png)](https://envalo.com?hsLang=en) - [Show submenu for Solutions Solutions](https://envalo.com/solutions) - [Interactive Parts Solution (enIPS)](https://envalo.com/solutions/interactive-parts-schematics) - [Product Information Management (PIM)](https://envalo.com/solutions/product-information-management) - [Integrated Data Layer (IDL)](https://envalo.com/solutions/integrated-data-layer) - [Managed Services](https://envalo.com/solutions/managed-services) - [Industries](https://envalo.com/industries) - [How It Works](https://envalo.com/how-it-works) - [Pricing](https://envalo.com/pricing) - [Show submenu for Resources Resources](https://envalo.com/customers/enerco-integrated-customer-service-portal) - [Our Work](https://envalo.com/our-work) - [Our Insights](https://envalo.com/resources/blog) - [Case Studies](https://envalo.com/our-work) - [About](https://envalo.com/about) Open main navigation Close main navigation - Show submenu for Solutions Solutions - Solutions - [Solutions](https://envalo.com/solutions) - [Interactive Parts Solution (enIPS)](https://envalo.com/solutions/interactive-parts-schematics) - [Product Information Management (PIM)](https://envalo.com/solutions/product-information-management) - [Integrated Data Layer (IDL)](https://envalo.com/solutions/integrated-data-layer) - [Managed Services](https://envalo.com/solutions/managed-services) - [Industries](https://envalo.com/industries) - [How It Works](https://envalo.com/how-it-works) - [Pricing](https://envalo.com/pricing) - Show submenu for Resources Resources - Resources - [Resources](https://envalo.com/customers/enerco-integrated-customer-service-portal) - [Our Work](https://envalo.com/our-work) - [Our Insights](https://envalo.com/resources/blog) - [Case Studies](https://envalo.com/our-work) - [About](https://envalo.com/about) - [Pricing](https://envalo.com/pricing) [Request a Demo](https://envalo.com/request-a-demo) [Pricing](https://envalo.com/pricing?hsLang=en) [Request a Demo](https://envalo.com/request-a-demo?hsLang=en) # Reducing Errors in Parts Ordering: Interactive Schematic Tool ![Reducing Errors in Parts Ordering Interactive Schematic Tool](https://envalo.com/hs-fs/hubfs/sr-envalo/images/Reducing%20Errors%20in%20Parts%20Ordering%20Interactive%20Schematic%20Tool.webp?width=1000&height=667&name=Reducing%20Errors%20in%20Parts%20Ordering%20Interactive%20Schematic%20Tool.webp) #### Client Background Since 1984, Enerco’s Mr. Heater brand has delivered innovative technology and unmatched quality and service as America’s most popular brand of heaters. From its original tank tops to its patented buddy heaters, millions of consumers have enjoyed high-quality comfortable heat. Through innovative products, innovative marketing, and world class customer service, Mr. Heater is leading the way in portable heat. #### Challenge - Customers were on construction sites or in the field when they needed to order replacement parts - A large % of parts ordered were incorrect (wrong model, wrong part #, etc) resulting in frustrated customers, increase in call center volume, and returns - Mr Heater wanted to give their customers a visual, serial number / model number driven search so they could find the correct parts, reducing the budget on customer service and lowering returns. #### The Envalo Solution Interactive schematic ordering solution where a customer can search by model, serial number, or year of manufacture to identify the correct system and provide them with a visual schematic-based solution of the parts #### Project Outcomes - Reduced call center volume - Empowered internal call center with visual tool (side effect) - Easy to use interface so business users can upload and maintain schematics - Competitive advantage for Mr Heater in their industry Industry Heavy Duty Commercial & Construction Heating Equipment Clients Mr. Heater ## Related Case Studies ![Reducing Parts Errors with Interactive Schematics](https://envalo.com/hs-fs/hubfs/sr-envalo/images/Reducing%20Parts%20Errors%20with%20Interactive%20Schematics.png?width=784&height=458&name=Reducing%20Parts%20Errors%20with%20Interactive%20Schematics.png) Heavy Duty Commercial Construction Equipment ### Reducing Parts Errors with Interactive Schematics For customers and technicians working in the field... ![Self-Service Ordering for Dealer Networks](https://envalo.com/hs-fs/hubfs/sr-envalo/images/Self-Service%20Ordering%20for%20Dealer%20Networks.png?width=784&height=458&name=Self-Service%20Ordering%20for%20Dealer%20Networks.png) Manufacturing Dealer Distribution ### Self-Service Ordering for Dealer Networks Dealer networks needed a faster way to quote and place orders... ![Unifying Customer Service with an Integrated Portal](https://envalo.com/hs-fs/hubfs/sr-envalo/images/Unifying%20Customer%20Service%20with%20an%20Integrated%20Portal.png?width=784&height=458&name=Unifying%20Customer%20Service%20with%20an%20Integrated%20Portal.png) Industrial Manufacturing ### Unifying Customer Service with an Integrated Portal Customer service representatives supported complex orders while... ## Interested in Seeing How Envalo Can Help Your Manufacturing Business Thrive in Today’s Digital Market? 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