--- title: Integrated Customer Service Portal | Envalo description: Integrated Customer Service Portal | Envalo --- [Skip to main content](https://envalo.com/customers/integrated-customer-service-portal#main-content) [![Envalo](https://envalo.com/hs-fs/hubfs/sr-envalo/images/Envalo.png?width=96&height=32&name=Envalo.png) ![Envalo](https://envalo.com/hs-fs/hubfs/sr-envalo/images/Envalo.png?width=96&height=32&name=Envalo.png) ![Envalo](https://envalo.com/hs-fs/hubfs/sr-envalo/images/Envalo.png?width=96&height=32&name=Envalo.png) ![Envalo](https://envalo.com/hs-fs/hubfs/sr-envalo/images/Envalo.png?width=96&height=32&name=Envalo.png)](https://envalo.com?hsLang=en) - [Show submenu for Solutions Solutions](https://envalo.com/solutions) - [Interactive Parts Solution (enIPS)](https://envalo.com/solutions/interactive-parts-schematics) - [Product Information Management (PIM)](https://envalo.com/solutions/product-information-management) - [Integrated Data Layer (IDL)](https://envalo.com/solutions/integrated-data-layer) - [Managed Services](https://envalo.com/solutions/managed-services) - [Industries](https://envalo.com/industries) - [How It Works](https://envalo.com/how-it-works) - [Pricing](https://envalo.com/pricing) - [Show submenu for Resources Resources](https://envalo.com/customers/enerco-integrated-customer-service-portal) - [Our Work](https://envalo.com/our-work) - [Our Insights](https://envalo.com/resources/blog) - [Case Studies](https://envalo.com/our-work) - [About](https://envalo.com/about) Open main navigation Close main navigation - Show submenu for Solutions Solutions - Solutions - [Solutions](https://envalo.com/solutions) - [Interactive Parts Solution (enIPS)](https://envalo.com/solutions/interactive-parts-schematics) - [Product Information Management (PIM)](https://envalo.com/solutions/product-information-management) - [Integrated Data Layer (IDL)](https://envalo.com/solutions/integrated-data-layer) - [Managed Services](https://envalo.com/solutions/managed-services) - [Industries](https://envalo.com/industries) - [How It Works](https://envalo.com/how-it-works) - [Pricing](https://envalo.com/pricing) - Show submenu for Resources Resources - Resources - [Resources](https://envalo.com/customers/enerco-integrated-customer-service-portal) - [Our Work](https://envalo.com/our-work) - [Our Insights](https://envalo.com/resources/blog) - [Case Studies](https://envalo.com/our-work) - [About](https://envalo.com/about) - [Pricing](https://envalo.com/pricing) [Request a Demo](https://envalo.com/request-a-demo) [Pricing](https://envalo.com/pricing?hsLang=en) [Request a Demo](https://envalo.com/request-a-demo?hsLang=en) # Integrated Customer Service Portal ![Integrated Customer Service Portal](https://envalo.com/hs-fs/hubfs/sr-envalo/images/Integrated%20Customer%20Service%20Portal.webp?width=1000&height=667&name=Integrated%20Customer%20Service%20Portal.webp) #### Client Background Enerco, based in Cleveland Ohio, has been at the forefront of infrared combustion technology since 1955. This market-leading technology has allowed Enerco to build expertise in consumer heating products as well as heavy duty commercial and construction heating products. Enerco’s 3 market leading brands (Heatstar, Mr. Heater, and ENERCO Technical Products) deliver safety and comfort worldwide. #### Challenge - Customer service reps in call center were toggling between 3-4 systems to service a phone customer - Client recognized all these systems were integrated via their online / eBusiness Portal and wanted a similarly functioning service portal #### Our Solution - Leveraging the integrations we built for their public / client-facing portal (inventory, CRM, warehouse, order fulfillment, etc.) we built an internal business portal where customer service reps only need to use 1 or 2 systems - Built ability for Customer Service reps to co-shop with their customers by seeing what is in their cart / requisition and remove / add items that the customer can also see #### Project Outcomes - Efficiency improvements for customer service call center - Less time spent on a call with a customer - Reduced number of order errors Industry Heavy Duty Commercial & Construction Heating Equipment Clients ENERCO ## Related Case Studies ![Reducing Parts Errors with Interactive Schematics](https://envalo.com/hs-fs/hubfs/sr-envalo/images/Reducing%20Parts%20Errors%20with%20Interactive%20Schematics.png?width=784&height=458&name=Reducing%20Parts%20Errors%20with%20Interactive%20Schematics.png) Heavy Duty Commercial Construction Equipment ### Reducing Parts Errors with Interactive Schematics For customers and technicians working in the field... ![Self-Service Ordering for Dealer Networks](https://envalo.com/hs-fs/hubfs/sr-envalo/images/Self-Service%20Ordering%20for%20Dealer%20Networks.png?width=784&height=458&name=Self-Service%20Ordering%20for%20Dealer%20Networks.png) Manufacturing Dealer Distribution ### Self-Service Ordering for Dealer Networks Dealer networks needed a faster way to quote and place orders... ![Unifying Customer Service with an Integrated Portal](https://envalo.com/hs-fs/hubfs/sr-envalo/images/Unifying%20Customer%20Service%20with%20an%20Integrated%20Portal.png?width=784&height=458&name=Unifying%20Customer%20Service%20with%20an%20Integrated%20Portal.png) Industrial Manufacturing ### Unifying Customer Service with an Integrated Portal Customer service representatives supported complex orders while... ## Interested in Seeing How Envalo Can Help Your Manufacturing Business Thrive in Today’s Digital Market? 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